Supporting the gas industry since 1863

Terms and Conditions

Terms and conditions

Your booking constitutes a formal agreement to attend an IGEM event as per the terms and conditions below.  You will be asked to accept these terms and conditions at the time of booking.

Your booking

For credit/debit card bookings your booking is confirmed once you have completed the online booking process, paid by credit/debit card and cleared funds have been credited to our account.  In the event that there are insufficient funds on your account to meet the booking value, we may not honour your booking.  We reserve the right to charge you for any charges incurred where insufficient funds are available.  You represent and warrant that the information you have provided re your booking is correct.

Terms of payment

Full payment of the applicable price advertised is to be paid at the time of booking or within 30 days of an invoice being issued. All costs attract the standard rate of VAT if applicable at the time of purchase.  Purchase order numbers should be provided at the time of booking.

Methods of payment

Online bookings may be paid by credit or debit cards (Mastercard, Visa, Visa Debit, Delta, Electron or Maestro). There is no surcharge for payment made by credit or debit card.

Payment may also be made to IGEM by BACS transfer or by cheque. Cheques must be made payable to IGEM in pounds Sterling.

Cancellations, postponement and substitutions              

Refunds for cancellation before the event will be subject to deductions as per our terms and conditions.  Refunds for cancellation after the event will not be paid. Alternative delegates can be substituted for those already registered prior to or at the event at no extra charge.  

A booking may be cancelled after payment has been made. Cancellations must be communicated to IGEM in writing and we reserve the right to charge a cancellation fee as follows:

·         If cancellation occurs 2 months prior to the event date, you will
        be charged 25% of the total cost.

·         If cancellation occurs 1 – 2 months prior to the event date, you
        will be charged 50% of the total cost.

·         If cancellation occurs 2 – 4 weeks prior to the event date, you
        will be charged 75% of the total cost.

·         If cancellation occurs less than 2 weeks prior to the event 
       date, you will be charged 100% of the total costs.

We reserve the right to cancel any event.  If this is the case, the full fee will be refunded unless a mutually convenient transfer can be arranged.  In the event that we postpone an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, a full refund of the fee paid will be issued.

We will not refund any accommodation/travel expenses incurred by delegates if the event is cancelled or postponed.

We are not responsible for any loss or damage as a result of substitution, alteration/postponement of an event.  We shall assume no responsibility whatsoever should the event be cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders running the event impracticable, illegal or impossible. 

For reasons beyond our control it may be necessary to change the advertised programme content, timing and speakers or the event venue and location without any liability to the delegate whatsoever. Any substitutions or alterations will be updated on the relevant web page as soon as possible.


We do not accept liability for any injuries or losses of any nature incurred by delegates and/or accompanying persons, nor for the loss or damage to their personal belongings.   

Please contact if you have any questions regarding these terms and conditions.